Wealth Assistant

Assis POSITION SUMMARY: Adhering at all times to First Citizens’ Wealth Management superior client service standards, the Wealth Assistant is responsible for performing varied and complex administrative duties ensuring the accurate, efficient, and timely processing of activities through proper planning, scheduling, and communication.
The Wealth Assistant assists with the administration functions of the Wealth Advisory team with a primary focus on supporting client accounts of assigned Wealth Advisor(s).
This role may provide support to an Investment Executive within the Investment Center.
ACCOUNTABILITIES: Administrative Assistance: 60% Assists assigned Wealth Advisor(s) with daily activities including correspondence (incoming and outgoing), mailings, phone calls, scheduling, transcription, memoranda, notes, meeting preparation and follow up activities.
Initiates and coordinates with Investment and Operations teams to complete all transactions required to fully service client accounts i.
e.
deposits, payments, transfers, paperwork, correspondence, client request fulfillment and special projects as needed under direction of assigned Officers.
Initiates and completes assigned workflows in the Client Relationship Management tool (“CRM”) and other systems to ensure follow through with client service standards.
Maintain primarily electronic files in CRM and Sharepoint and ensure Officer has access to all needed information promptly.
Completes data entry, generate reports and compile information needed to prepare for prospect meetings, Annual Reviews, financial planning meetings, etc.
Obtains written authorizations and directions necessary for distributions, purchases, and sales in non-discretionary accounts.
Prepares documents to open, maintain and close accounts on the Trust Accounting system and complete applicable department checklists, including completion of all required paperwork.
Coordinates with Trust Operations team to effectuate account transfers.
Completes data entry for financial planning and risk analysis tools, as assigned.
Monitors Required Minimum Distributions.
Client Service 25% Collaborates with Officers and other team members to ensure client needs are fulfilled consistent with service standards.
Proactively communicates with clients consistent with established workflows.
Identify opportunities to improve client service and advocate for client needs.
Coordinate with other areas of First Citizens Bank to ensure positive overall client experience.
Greet clients and ensure positive client experience via phone and in office (may include reception responsibilities).
Business Development: 5% Proactively reviews opportunities and alerts assigned Officer to take action on those opportunities with the goal of driving new business.
Supports Department new business objectives.
Works with Officers to maintain/increase existing client relationships through various techniques including developing systems for cross-selling other Department and Bank services that enhance client satisfaction, build client retention and create client loyalty.
Participates in civic and community activities to generate visibility and contact for the company.
Compliance: 5% Ensures compliance with policies and procedures regarding client correspondence, books and records requirements, transactions, file maintenance, documentation, and marketing.
Maintains client confidence and protects Wealth Management operations by keeping information confidential and secure.
Attends and completes mandatory compliance and training sessions.
Monitors daily work for adherence to regulations, policies/procedures, and promptly corrects any deficiencies.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Other Duties: 5% Supports the team effort by providing back-up to other teams when necessary, as well as performing other duties and special projects as necessary.
May serve as lead for client reception, phone calls and mail.
Contributes to Wealth Management Department efforts by accomplishing related results as needed.
May assist in preparation and maintenance of reports, meeting materials and Minutes for Department Committee meetings.
Works closely with Trust Assistants to ensure consistent completion of Departmental tasks and activities.
Creates, maintains and updates procedures for assigned work activities.
Associate degree preferred.
Work experience with a trust department, investment firm, brokerage firm, community bank, financial services company or other professional environment performing administrative functions, including customer contact, preferred.
Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions.
Experience in advanced use of Microsoft Outlook, Word, and Excel.
Office 365 and CRM system experienced preferred.
Skill in working with the public, presenting a professional image of First Citizens, and servicing prospective and current customer inquiries, requests, and complaints.
May require registering with Broker/Dealer as unlicensed Assistant.